Refund policy

Return & Refund Policy

Easy Peasy Returns

There's no reason to worry about your purchase from BatteryWorldOnline.com. Please review the return policies below and complete the return form to get started. Once your request is reviewed and approved, we will provide instructions for returning your merchandise.

Customers are responsible for return shipping costs unless otherwise stated in this policy. Approved refunds are generally issued within 3–7 business days after the returned product has been received and inspected. Some refunds may take longer depending on the payment processor or circumstances of the return.

For questions regarding returns or warranties, please contact us at Sherman@BatteryWorldOnline.com.

Unopened Merchandise & Opened, As-New Merchandise

Unopened Merchandise

Merchandise with the original packaging unopened and batteries that have never been used may be returned to BatteryWorldOnline.com within 30 days of delivery, provided the return is accompanied by a Return Authorization Number.

Due to the nature of batteries, we cannot accept or refund batteries that have been:

Used
Damaged
Tampered with
Abused
Modified
Improperly charged
Misused in a manner that results in low voltage or damage

For proper battery use and maintenance, customers should follow the applicable manufacturer's user manual and guidelines. Customers may also request battery-use information from BatteryWorldOnline.com prior to purchase.

Return shipping and related costs are the responsibility of the customer. The purchase price, excluding shipping charges, will be refunded upon approval.

Returns may be subject to a 20% restocking fee for special-order items, drop-shipped products, and products requiring cores.

Please contact Sherman@BatteryWorldOnline.com before returning products if you have questions about whether your item qualifies.

Opened, As-New Merchandise

Products for which the original packaging has been opened may be returned to BatteryWorldOnline.com within 30 days of delivery, provided the return is accompanied by a Return Authorization Number.

Opened merchandise must be returned in as-new, unused condition, including:

Original box
Original packaging
Manuals
Accessories
Hardware
Other materials originally included with the product

Any fees imposed on BatteryWorldOnline.com by a supplier to replace packaging, hardware, printed materials, or other components may be deducted from the refund amount.

Return shipping and related costs are the responsibility of the customer.

Batteries that have been used cannot be accepted as standard returns and are not eligible for a standard refund.

Any return labels provided for opened, used, damaged, or discounted batteries may result in additional deductions from the refund amount.

Defective Merchandise, Warranties & Shipping Discrepancies

Products alleged to be defective or subject to a shipment discrepancy must be reported to BatteryWorldOnline.com within 7 days of the tracking-confirmed delivery date, unless a longer period is provided by the applicable manufacturer's warranty.

The product may be required to be returned to BatteryWorldOnline.com or directly to the manufacturer and must be accompanied by a Return Authorization when required.

Freight Shipments

If a product shipped via freight arrives visibly damaged, destroyed, or otherwise compromised, customers should not sign for or accept the damaged freight when possible. Signing for damaged freight may affect the customer's ability to make a freight damage claim.

Shipping times are estimates and are not guaranteed. BatteryWorldOnline.com may select the shipping method that it determines is appropriate based on speed, reliability, availability, and other shipping considerations.

No specific delivery time is guaranteed.

Refused orders, including drop-shipped orders, may be subject to the loss of original shipping and handling charges.

Manufacturer Warranties

Product warranties begin according to the applicable manufacturer's warranty terms.

BatteryWorldOnline.com does not provide custom warranties unless specifically stated otherwise. Manufacturer warranties are subject to the original manufacturer's terms, conditions, exclusions, and limitations.

By purchasing a battery or other warranted product through BatteryWorldOnline.com, the customer agrees that applicable manufacturer warranty terms govern warranty coverage.

BatteryWorldOnline.com does not provide advance warranty replacements.

Batteries in a discharged state may need to be charged before BatteryWorldOnline.com or the manufacturer can properly test and evaluate the battery.

Warranty coverage may be void when a battery has been:

Deeply discharged
Sulfated
Improperly charged
Improperly maintained
Modified
Misused
Damaged through improper installation or use

Products determined to be defective due to original workmanship may be replaced or credited, subject to the applicable warranty terms.

Products determined to be non-defective may be returned to the customer at the customer's expense.

Merchandise That Has Been Modified

Any unauthorized modification to merchandise may void the manufacturer's warranty.

All warranties are provided by the manufacturer unless BatteryWorldOnline.com specifically states otherwise.

Customers should follow all manufacturer guidelines for installation, charging, storage, maintenance, and use.

If this is your first time purchasing a particular battery or device, please contact us before purchase if you need information regarding applicable warranty guidelines.

Small & Individual Cells

Small and individual cells, including AA, AAA, 18650, and 21700 batteries, have a 7-day warranty period from the date of delivery, unless otherwise stated by the manufacturer.

For further information regarding your battery, charger, flashlight, or applicable warranty, please contact:

Sherman@BatteryWorldOnline.com

Manufacturer Warranty Resources

Proper Battery Maintenance

Proper battery maintenance is important for battery performance, service life, and safety.

Customers should always follow the charging, storage, installation, and maintenance instructions provided by the battery manufacturer.

Storing Your AGM Battery

When storing an AGM battery for an extended period, recharge the battery as recommended by the manufacturer before and during storage.

Store batteries in a cool, dry, adequately ventilated location and avoid leaving batteries in a discharged state for extended periods.

Sulfation Prevention

Sulfation can occur when lead-acid batteries remain in a discharged or partially discharged state for extended periods. Sulfation can reduce a battery's ability to accept and hold a charge.

Keeping an AGM battery properly charged during storage can help reduce the risk of sulfation.

Customers should use only charging equipment and desulfation procedures recommended by the battery manufacturer.

Do Not Overcharge an AGM Battery

Correct charging is important for AGM battery performance and service life.

Overcharging can damage the internal components of a battery, while undercharging can reduce battery performance and contribute to sulfation.

Always determine the correct charging voltage and procedure from the manufacturer's instructions.

Use the Manufacturer's Recommended Charger

Use the charger recommended by the battery manufacturer whenever possible.

Using an incompatible charger can result in improper charging, damage, reduced battery life, or other problems.

Battery performance and service life can be affected by storage conditions, charging practices, and maintenance.

Shipping Discrepancies

Shipping discrepancies, missing items, or shipping damage must be reported to BatteryWorldOnline.com within 3 business days of delivery.

Failure to report loss, theft, damage, or other shipping discrepancies within 3 business days may affect applicable shipping insurance or carrier claims.

For packages believed to have been stolen, we recommend filing a police report and contacting us at Sherman@BatteryWorldOnline.com for further instructions.

BatteryWorldOnline.com does not guarantee replacement of merchandise that is lost or stolen after confirmed delivery.

By purchasing online and having a product shipped by parcel carrier or freight/LTL carrier, the customer agrees to the delivery time estimates and tracking information provided by the applicable carrier. Exact delivery times cannot be guaranteed.

Incorrect Shipping Address

BatteryWorldOnline.com is not responsible for merchandise that is lost, returned, delayed, or otherwise undeliverable because the customer provided an incorrect or incomplete shipping address.

Refused Freight

Refusal of freight may result in a 20% restocking fee, including shipping-related costs.

The restocking fee may be calculated as:

(Product Price + Freight Cost) × 20% = Restocking Fee

Refunds may take up to 30 days to process in certain circumstances, including freight claims, manufacturer evaluations, inspections, or other situations requiring additional processing.

Heavy Batteries & Products Requiring Freight

Heavy batteries and other products shipped by freight may be returned within the 30-day return period provided that the product has never been used and otherwise meets the requirements of this return policy.

For freight products, it is strongly recommended that customers inspect the shipment before accepting it and immediately report visible damage to the carrier and BatteryWorldOnline.com.

Due to the nature and cost of third-party freight services:

A 20% restocking fee may apply to approved returns.
Original LTL freight charges are generally nonrefundable.
Return freight costs are the responsibility of the customer unless otherwise agreed or required by applicable law.
Used batteries are not eligible for standard returns.

Shipments Damaged in Transit

Any item damaged in transit must be reported to BatteryWorldOnline.com within 3 business days of delivery.

Customers should retain all original packaging and materials associated with the damaged shipment.

Photos may be required, including photos of:

The damaged product
The shipping box or freight packaging
Shipping labels
Any visible damage to the package
Internal packaging materials

For lost or stolen merchandise, please provide any available documentation, including police reports when applicable.

If a package arrives visibly damaged, customers should notify the carrier and contact BatteryWorldOnline.com before discarding the packaging.

Refunds related to damage claims may take up to 30 days to process after the required documentation and/or returned merchandise has been received and the claim has been evaluated.

How to Return Merchandise

Please complete the return form provided by BatteryWorldOnline.com.

If the requested return qualifies under the policies above, our customer service representatives will issue a Return Authorization Number (RMA/RA) and provide instructions for returning the product.

The Return Authorization Number must be included as instructed on the return package.

Customers should:

Pack the product securely and provide adequate protection.
Include all required original packaging, accessories, manuals, and other materials.
Obtain a tracking number from the shipping carrier.
Keep the tracking information until the return has been completely processed.

BatteryWorldOnline.com is not responsible for returns that are lost or damaged while being shipped back to us.

Customers are responsible for return shipping charges unless otherwise stated in this policy or required by applicable law.

Warranty Claims

For warranty claims, please provide the following information through the return/warranty form:

Order Number / Receipt Number
Battery, charger, or other item believed to be defective
Charger used with the battery, or battery used with the charger, when applicable
Description of the defect or problem
Photos or other documentation when requested

Providing complete information helps BatteryWorldOnline.com and/or the applicable manufacturer properly evaluate the warranty claim.

Questions About Returns or Warranties

For questions about returns, batteries, chargers, warranties, or product-specific requirements, please contact: