Terms and Conditions

Privacy Statement

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SECTION 1 - WHAT DO WE DO WITH YOUR INFORMATION?

When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address.
When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.
Email marketing (if applicable): With your permission, we may send you emails about our store, new products and other updates.

SECTION 2 - CONSENT

How do you get my consent?
When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.
If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.

SECTION 3 - DISCLOSURE

We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.

SECTION 4 - SHOPIFY

Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.
Your data is stored through Shopify’s data storage, databases and the general Shopify application. They store your data on a secure server behind a firewall.

Payment:
If you choose a direct payment gateway to complete your purchase, then Shopify stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.
All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, Mastercard, American Express and Discover.
PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.
For more insight, you may also want to read Shopify’s Terms of Service (https://www.shopify.com/legal/terms) or Privacy Statement (https://www.shopify.com/legal/privacy).

SECTION 5 - THIRD-PARTY SERVICES

In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.
However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.
For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.
In particular, remember that certain providers may be located in or have facilities that are located a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.
As an example, if you are located in Canada and your transaction is processed by a payment gateway located in the United States, then your personal information used in completing that transaction may be subject to disclosure under United States legislation, including the Patriot Act.
Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service.

Links
When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.

SECTION 6 - SECURITY

To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.
If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.

SECTION 7 - COOKIES

Here is a list of cookies that we use. We’ve listed them here so you that you can choose if you want to opt-out of cookies or not.
_session_id, unique token, sessional, Allows Shopify to store information about your session (referrer, landing page, etc).
_shopify_visit, no data held, Persistent for 30 minutes from the last visit, Used by our website provider’s internal stats tracker to record the number of visits
_shopify_uniq, no data held, expires midnight (relative to the visitor) of the next day, Counts the number of visits to a store by a single customer.
cart, unique token, persistent for 2 weeks, Stores information about the contents of your cart.
_secure_session_id, unique token, sessional
storefront_digest, unique token, indefinite If the shop has a password, this is used to determine if the current visitor has access.

SECTION 8 - AGE OF CONSENT

By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

SECTION 9 - CHANGES TO THIS PRIVACY POLICY

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.
If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.

QUESTIONS AND CONTACT INFORMATION

If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact our Privacy Compliance Officer at Sherman@BatteryWorldOnline.com or by mail at

HANDLING OF LI-ION BATTERY CELLS - RISKS AND PRECAUTIONS

The user must have appropriate understanding of lithium ion batteries before purchase.

Use caution when working with and using lithium ion batteries as they are very sensitive to charging characteristics and may explode, burn, or cause a fire if misused or mishandled.

Always charge in or on a fire-proof surface. Never leave batteries charging unattended.

The batteries are sold for the use of system integrations with proper protection circuitry or battery packs with a battery management system or PCB (circuit board/module).

Buyer is responsible for any damage or injury caused by misuse or mishandling lithium ion batteries and chargers.

Charge only with a smart charger designed for this specific type of lithium ion battery.

  • DO NOT USE WITH E-CIGARETTE, VAPORIZER, OR SIMILAR DEVICE
  • MISUSING OR MISHANDLING LITHIUM ION BATTERIES CAN POSE A SERIOUS RISK OF PERSONAL INJURY, PROPERTY DAMAGE, OR DEATH
  • BATTERIES MAY EXPLODE, BURN, OR CAUSE A FIRE IF MISUSED OR MISHANDLED
  • ONLY USE WITH PROPER CIRCUITRY IN A PROTECTED BATTERY PACK
  • ONLY USE WITHIN MANUFACTURER LISTED SPECIFICATIONS
  • DO NOT STORE LOOSE BATTERY IN A POCKET, PURSE ETC. - ALWAYS USE A PROTECTIVE CASE OR BOX
  • KEEP AWAY from metal objects to prevent short circuiting
  • DO NOT short circuit
  • DO NOT use if wrapper or insulator is damaged or torn
  • DO NOT use if damaged in any way
  • DO NOT overcharge or over-discharge
  • DO NOT modify, disassemble, puncture, cut, crush, or incinerate
  • DO NOT expose to liquids or high temperatures
  • DO NOT solder, spot weld only
  • User must be familiar with handling lithium ion batteries before purchase
  • Usage of batteries is AT YOUR OWN RISK
  • ALWAYS charge in or on a fire-proof surface and never leave charging batteries unattended
  • RESELLERS MUST FORWARD ALL WARNINGS TO ALL CUSTOMERS FOR THEIR REFERENCE AND SAFETY

 

VAPE / E-CIG BATTERY WARNING

This battery is manufactured and sold for the intended use of system integrations with proper protection circuitry or battery packs with a BMS (battery management system) or PCB (circuit board/module). This battery is neither designed nor intended to be used with an e-cig, vape, or similar device. USAGE OF THIS BATTERY IS AT YOUR OWN RISK!


Local regulations and laws pertaining to the recycling and disposal of lithium ion batteries vary so please consult your local jurisdiction regarding appropriate disposal. Many retail stores offer free recycling of rechargeable batteries.

 

MANUFACTURER AND BATTERY INDUSTRY WARNINGS


Samsung SDI lithium-ion battery: Samsung SDI's "Charging, Use and Handling of Small-Sized Lithium-ion Batteries".

Sony lithium ion batteries - Safety Warning

Panasonic/Sanyo lithium ion batteries - Safety Precaution

 

Shipping Policy

Thanks for learning more about Battery World’s policies and shipping! We want you to experience a safe, secure and completely satisfied buying and receiving experience. BatteryWorldOnline.com shipments are made from our fulfillment center located in Louisiana, Florida, Georgia, NY, and Texas. Battery World ships to US addresses only. Orders placed online to be picked up at a store will be subject to availability status of products at the selected location or nearby locations. In the event of timing the store may contact you by phone number or email provided. Since the pandemic, shipping times have changed, we cannot guarantee exact shipment but only best effort through USPS, UPS, LTL third-party freight, and shipping companies. USPS has a 20-day shipment limit on most in-state services. Please see: https://batteryworldonline.com/pages/contact-us for further details about your product before purchasing to guarantee a happy shipping experience. 

Estimated Shipping Time
  • All times listed are Central time. We ship in Business days which are Monday–Friday, for weekday National Holidays your order will ship next business day. During turbulent economic time and supply chain issues, shipments may, while unlikely, take longer to ship out. 
  • Orders placed before 1 PM, Monday thru Friday:Your order should ship that same business day.
  • Orders placed after 1 PM, Monday thru Friday:Your order may ship the following business day.
  • Orders placed after 1 PM, Friday thru Sunday:Your order will ship the following Monday.

Based on your location and zip code, USPS Ground delivery service is commonly one to five business days from the date we ship your order. Please verify USPS delivery service to your location – USPS does NOT guarantee delivery within stated service times to remote locations NOR exact location. Our shipments are estimated best effort and shipment time is not guaranteed by any carrier or Battery World. 

Carrier(s)

The BatteryWorldOnline.com preferred small parcel carrier is USPS. Service availability, time in transit, shipment tracking, and delivery guarantee policy for all USPS services are available at the USPS website, https://www.usps.com/ reserves the right to substitute alternative carriers based on shipment size and weight, shipping requirements, and market conditions. You will be contacted by our Customer Care center when this change in carrier occurs.

BatteryWorldOnline.com may make multiple shipments to fulfill an order. Shipping charges will be calculated based upon a single shipment from one location. Additional shipping fees will not apply.

Shipping Services

BatteryWorldOnline.com ships all orders USPS ground service unless specified. We offer the following Services:


USPS First Class Package

USPS Parcel Select Ground

USPS Priority Mail

USPS Priority Mail Express

UPS Ground 

LTL Third Party Services

 

To calculate delivery time to your location, please visit www.usps.com for specific guarantee details and service availability. No weekend delivery service is available.

Currently, we do not ship to:
  • Military (APO/FPO) addresses
  • Canada, Puerto Rico or Mexico

We reserve the right to change or discontinue Free Shipping at any time, or cancel a shipment based on inventory or location of shipping.

Shipping Rates Freight Rates

BatteryWorldOnline.com offers competitive shipping based upon prevailing USPS, Third Party, or UPS rates. Rates on items that are freight may be subject to multi freight and carriers. BatteryWorldOnline.com does not control freight of large or heavy items once it leaves the central distribution center, shipment times may be subject to change based on carrier (i.e. weather, holidays, demand, misc.).  Denial of freight may result in a 20% restocking fee and forfeiture of your shipping charge. Shipping charges are nonrefundable. 

Failed Delivery Attempts

Signature may be required at the time of delivery by USPS for higher value orders. If the driver feels it is best to obtain a signature and no one is present to accept the delivery after three attempts, the package will be returned to us or the terminal.

Questions

Please contact our Customer Service with any questions regarding tracking, delivery, damage claims or any other shipping concerns.
 1-866-692-2883 or email Questions@BatteryWorldOnline.com

For more information and ways to contact a real live representative please find: 

 https://batteryworldonline.com/pages/contact-us

Send inquiries to: questions@batteryworldonline.com or use our Contact Form.

Easy Peasy Returns: 

There's no reason to worry about your purchase from Batteryworldonline.com  Please contact us by email and we'll let you know how to send your merchandise back. Customer is responsible for return shipping costs, Returns are paid out 3-7 business days after product has been received. Send inquiries to: Sherman@batteryworldonline.com or use our Contact Form.

Unopened Merchandise and Opened, As-New Merchandise

Any merchandise for which the original packaging is unopened and batteries never used may be returned to Batteryworldonline.com within 14 days if accompanied by a Return Authorization Number. Due to the nature of batteries, we cannot accept used batteries, damaged batteries, tampered with, abused batteries, and or batteries that have been misused resulting in low voltage, and cannot issue a refund. For proper battery use regard the user manual, manufacture guides, or request one from Battery World Online prior to purchase. Battery warranties are directly with the manufacterer. Return shipping and related costs are the responsibility of the customer. The purchase price, excluding shipping will be refunded. Returns may be subject to a 20% restocking fee on special order items, drop shipped, and products requiring cores. Please consult with us at Sherman@BatteryWorldOnline.com if you have specific questions about your battery. Products for which the original packaging has been opened may be returned to Batteryworldonline.com within 14 days if accompanied by a Return Authorization Number. Opened merchandise must be returned in as-new condition, including the original box and all other original packaging, manuals and accessories. Fees imposed to us by our supplier to replace packaging, hardware, or printed materials will be deducted from the refund amount. Return shipping and related costs are the responsibility of the customer. Batteries that have been used cannot be accepted nor refunded. 

Defective Merchandise - Shipping Discrepancies:

For any product purchased from Batteryworldonline.com to be determined defective or shipment discrepancy, it must be returned to Batteryworldonline.com or the manufacturer and accompanied by a Return Authorization Batteryworldonline.com within 3 days of tracking arrival. If your product has been shipped via freight, and is defected, destroyed, lost/stolen, customer must not sign the acceptance of freight or else forfeit all rights to a return. All shipping is an estimated time, and BatteryWorldonline.com may choose the best shipment option in terms of speed and reliability for your goods. No shipping time is guaranteed while 20 days is generally accepted as a lost good. All refused orders including drop ship orders are subject to a loss of original shipping/handling fee. Product warranty begins according to the manufacturer. Batteryworldonline.com is not responsible for return shipping charges before or past the first 14 days.Batteryworldonline.com does not do advance warranties. Batteries received in a discharge state must be charged before we can properly test and evaluate. Products found to be defective from original workmanship will be replaced or credited, at customer request. Products found to be non-defective, will be returned at customer's expense.

Merchandise that has been Modified

Any modifications done to any merchandise voids the warranty.

Shipping Discrepancies

Shipping discrepancies or damages must be reported to Batteryworldonline.com within 3 business days of delivery. For packages presumed stolen we recommend filing a police report and emailing us from our Contact Form for next steps. Battery World does not guarantee the replacement of goods that are lost upon delivery. By purchasing online and having a product shipped or freight LTL to you, you agree to the variable ship times provided by the tracking number and third-party carrier. No exact time can be guaranteed. Denial of freight may result in a 20% restocking fee including shipping, computed [(Product+Freight)x .20]= Restock Fee. Refunds of any kind may take up to 30 days to process. 

Heavy Batteries that Require Freight

All batteries or freight products may be returned if never used within the 14 day return period and best if never accepted by the freight carrier. Batteryworldonline.com charges a 20% restocking fee and do to the nature of 3rd party freight cost. LTL freight is nonrefundable. 

Shipments Damaged in Transit

Any item damaged in transit must be reported to Batteryworldonline.com within 3 business days of shipment arrival. All original packaging must be held with damaged item. Pictures may be required, for lost or stolen merchandise please have any evidence available including local police reports. If a package arrives damaged, please do not accept it. Refunds of any kind may take up to 30 days to process once submitted RMA. 

How to Return Merchandise

Contact our customer service representatives to receive a Return Authorization Number. Email Sherman@batteryworldonline.com or  use our Contact Form. If a requested return is within the categories above, our customer service representatives will issue a Return Authorization Number and provide further instructions for returning the product. The Return Authorization Number must be included on the outside of the return package. Please pack the product(s) to be returned tightly and with adequate protection. Be certain to get a tracking number from your shipper so you can monitor your package in transit. Batteryworldonline.com is not responsible for returns that are lost or damaged in transit back to us. Batteryworldonline.com is not responsible for return shipping charges.

 

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