Terms and Conditions

Privacy Statement

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SECTION 1 - WHAT DO WE DO WITH YOUR INFORMATION?

When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address.
When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.
Email marketing (if applicable): With your permission, we may send you emails about our store, new products and other updates.

SECTION 2 - CONSENT

How do you get my consent?
When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.
If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.

How do I withdraw my consent?
If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime, by contacting us at Questions@MyBatteryWorld.com or mailing us at:
MyBatteryWorld
364 Hord Street New Orleans Louisiana US 70123

SECTION 3 - DISCLOSURE

We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.

SECTION 4 - SHOPIFY

Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.
Your data is stored through Shopify’s data storage, databases and the general Shopify application. They store your data on a secure server behind a firewall.

Payment:
If you choose a direct payment gateway to complete your purchase, then Shopify stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.
All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, Mastercard, American Express and Discover.
PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.
For more insight, you may also want to read Shopify’s Terms of Service (https://www.shopify.com/legal/terms) or Privacy Statement (https://www.shopify.com/legal/privacy).

SECTION 5 - THIRD-PARTY SERVICES

In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.
However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.
For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.
In particular, remember that certain providers may be located in or have facilities that are located a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.
As an example, if you are located in Canada and your transaction is processed by a payment gateway located in the United States, then your personal information used in completing that transaction may be subject to disclosure under United States legislation, including the Patriot Act.
Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service.

Links
When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.

SECTION 6 - SECURITY

To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.
If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.

SECTION 7 - COOKIES

Here is a list of cookies that we use. We’ve listed them here so you that you can choose if you want to opt-out of cookies or not.
_session_id, unique token, sessional, Allows Shopify to store information about your session (referrer, landing page, etc).
_shopify_visit, no data held, Persistent for 30 minutes from the last visit, Used by our website provider’s internal stats tracker to record the number of visits
_shopify_uniq, no data held, expires midnight (relative to the visitor) of the next day, Counts the number of visits to a store by a single customer.
cart, unique token, persistent for 2 weeks, Stores information about the contents of your cart.
_secure_session_id, unique token, sessional
storefront_digest, unique token, indefinite If the shop has a password, this is used to determine if the current visitor has access.

SECTION 8 - AGE OF CONSENT

By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

SECTION 9 - CHANGES TO THIS PRIVACY POLICY

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.
If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.

QUESTIONS AND CONTACT INFORMATION

If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact our Privacy Compliance Officer at Questions@MyBatteryWorld.com or by mail at
MyBatteryWorld

364 Hord Street New Orleans Louisiana US 70123

SHIPPING POLICY

Shipping Policy

Thanks for learning more about Battery World’s policies and shipping! We want you to experience a safe, secure and completely satisfied buying and receiving experience. BatteryWorldOnline.com shipments are made from our fulfillment center located in Louisiana. Battery World ships to US addresses only. Orders placed online to be picked up at a store will be subject to availability status of products at the selected location or nearby locations. In the event of timing the store may contact you by phone number or email provided. Further you are always welcomed to call in to the stores location. https://batteryworldonline.com/pages/contact-us

Estimated Shipping Time

  • All times listed are Central time. We ship in Business days which are Monday–Friday, for weekday National Holidays your order will ship next business day.
  • Orders placed before 1 PM, Monday thru Friday:Your order should ship that same business day.
  • Orders placed after 1 PM, Monday thru Friday:Your order may ship the following business day.
  • Orders placed after 1 PM, Friday thru Sunday:Your order will ship the following Monday.

Based on your location and zip code, USPS Ground delivery service is commonly one to five business days from the date we ship your order. Please verify USPS delivery service to your location – USPS does NOT guarantee delivery within stated service times to remote locations NOR exact location.

Carrier(s)

The BatteryWorldOnline.com preferred small parcel carrier is USPS. Service availability, time in transit, shipment tracking, and delivery guarantee policy for all USPS services are available at the USPS website, https://www.usps.com/ reserves the right to substitute alternative carriers based on shipment size and weight, shipping requirements, and market conditions. You will be contacted by our Customer Care center when this change in carrier occurs.

BatteryWorldOnline.com may make multiple shipments to fulfill an order. Shipping charges will be calculated based upon a single shipment from one location. Additional shipping fees will not apply.

Shipping Services

BatteryWorldOnline.com ships all orders UAPS ground service unless specified. We offer the following Services:


USPS First Class Package

USPS Parcel Select Ground

USPS Priority Mail

USPS Priority Mail Express

 

To calculate delivery time to your location, please visit www.usps.com for specific guarantee details and service availability. No weekend delivery service is available.

Currently, we do not ship to:

  • Post Office Box address
  • Military (APO/FPO) addresses
  • Canada, Puerto Rico or Mexico

We reserve the right to change or discontinue Free Shipping at any time, or cancel a shipment based on inventory or location of shipping.

Shipping Rates Freight Rates

BatteryWorldOnline.com offers competitive shipping based upon prevailing USPS, Third Party, or UPS rates. Rates on items that are freight may be subject to multi freight and carriers. BatteryWorldOnline.com does not control freight of large or heavy items once it leaves the central distribution center, shipment times may be subject to change based on carrier (i.e. weather, holidays, demand, misc.). By purchasing online and having a product shipped or freight LTL to you, you agree to the variable ship times provided by the tracking number and third party carrier. No exact time can be guaranteed. Denial of freight may result in a 20% restocking fee including shipping, computed [(Product+Freight)x .20]= Restock Fee. Refunds of any kind may take up to 30 days to process. 

Failed Delivery Attempts

Signature may be required at the time of delivery by USPS for higher value orders. If the driver feels it is best to obtain a signature and no one is present to accept the delivery after three attempts, the package will be returned to us or the terminal.

Questions

Please contact our Customer Service with any questions regarding tracking, delivery, damage claims or any other shipping concerns.
 1-866-692-2883 or email Questions@BatteryWorldOnline.com

For more information and ways to contact a real live representative please find: 

 https://batteryworldonline.com/pages/contact-us

Send inquiries to: questions@batteryworldonline.com or use our Contact Form.

Easy Peasy Returns: 100% Satisfaction Guarantee

There's no reason to worry about your purchase from Batteryworldonline.com If your purchase from Batteryworldonline.com fails to meet your expectations for any reason, you can return the item and receive a refund of the product at purchase price. Please contact us by email and we'll let you know how to send your merchandise back. Customer is responsible for return shipping costs, Returns are paid out 3-7 business days after product has been recevied. Send inquiries to: questions@batteryworldonline.com or use our Contact Form.

Unopened Merchandise and Opened, As-New Merchandise

Any merchandise for which the original packaging is unopened and batteries never used may be returned to Batteryworldonline.com within 30 days if accompanied by a Return Authorization Number. Do to the nature of batteries, we cannot accept used batteries, damaged batteries, tampered with, abused batteries, and batteries that have been misused resulting in low voltage, and issue a full refund. For proper battery use regard the user manual, manufactuer guides, or request one from battery world online. Return shipping and related costs are the responsibility of the customer. The purchase price, excluding shipping will be refunded. Returns may be subject to a 20% restocking fee on special order items, dropshipped, and products requiring cores. Products for which the original packaging has been opened may be returned to Batteryworldonline.com within 30 days if accompanied by a Return Authorization Number. Opened merchandise must be returned in as-new condition, including the original box and all other original packaging, manuals and accessories. Fees imposed to us by our supplier to replace packaging, hardware, or printed materials will be deducted from the refund amount. Return shipping and related costs are the responsibility of the customer. Batteries that have been used cannot be accepted. 

Defective Merchandise - Shipping Discrepancies:

For any product purchased from Batteryworldonline.com to be determined defective or shipment discrepancy, it must be returned to Batteryworldonline.com or the manufacturer and accompanied by a Return Authorization Batteryworldonline.com within 3 days of tracking arrival. If your product has been shipped via freight, and is defected, destroyed, lost/stolen, customer must not sign the acceptance of freight or else forfiet all rights to return. All refused orders including drop ship orders are subject to a $25, or loss of original shipping/handling fee. The specified warranty period and terms. Product warranty begins according to the manufacturer. Batteryworldonline.com is not responsible for return shipping charges before or past the first 30 days.Batteryworldonline.com does not do advance warranties. Batteries received in a discharge state must be charged before we can properly test and evaluate. Products found to be defective from original workmanship will be replaced or credited, at customer request. Products found to be non-defective, will be returned at customer's expense.

Merchandise that has been Modified

Any modifications done to any merchandise voids the warranty.

Shipping Discrepancies

Shipping discrepancies or damages must be reported to Batteryworldonline.com within 3 business days of delivery. For packages pressumed stolen we recommend filing a police report and emailing us from our Contact Form for next steps. Battery World doesn not guarantee the replacement of goods that are lost upon delivery. By purchasing online and having a product shipped or freight LTL to you, you agree to the variable ship times provided by the tracking number and third party carrier. No exact time can be guaranteed. Denial of freight may result in a 20% restocking fee including shipping, computed [(Product+Freight)x .20]= Restock Fee. Refunds of any kind may take up to 30 days to process. 

Heavy Batteries that Require Freight

All batteries or freight products bay be returned if never used and best if never accepted by the freight carrier. Batteryworldonline.com charges a 20% restocking fee do to the nature of 3rd party freight cost. 

Shipments Damaged in Transit

Any item damaged in transit must be reported to Batteryworldonline.com within 5 business days of shipment. All original packaging must be held with damaged item. Pictures may be required, for lost or stolen merchandise please have any evidence available including local police reports. If a package arrives damaged please do not accept it. Refunds of any kind may take up to 30 days to process once submitted RMA. 

How to Return Merchandise

Contact our customer service representatives to receive a Return Authorization Number. Email questions@batteryworldonline.com or  use our Contact Form.If a requested return is within the categories above, our customer service representatives will issue a Return Authorization Number and provide further instructions for returning the product. The Return Authorization Number must be included on the outside of the return package.Please pack the product(s) to be returned tightly and with adequate protection. Be certain to get a tracking number from your shipper so you can monitor your package in transit. Batteryworldonline.com is not responsible for returns that are lost or damaged in transit back to us. Batteryworldonline.com is not responsible for return shipping charges.

 

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